Case management is a collaborative process that involves the coordination of community-based services and resources to provide support to individuals, partners, and families in need. The goal of the case management program is to enhance participants’ abilities to resolve issues, overcome obstacles, and lead fulfilling, productive lives. Our Case Manager works closely with participants to create a customized service plan that takes into account each person’s unique strengths, needs, and circumstances.
Case management services can include the following areas:
- Counseling/therapy
- Healthcare
- Housing
- Financial
- Education
- Transportation
- Employment
- Legal aid
- Social relationships
- Community participation
- Referral services
- Legal name and gender marker change (see more below)
How does it work?
Upon receiving the referral for participants wishing to receive services, the Case Manager will contact the individual to discuss eligibility, provide any immediate resources they may need, and schedule a meeting. The Case Manager then conducts a thorough assessment of the client’s strengths, needs, and goals. Working together, the Case Manager and participant create a customized service plan that will best address these needs and further develop their strengths.
Functioning as a liaison, mediator, and advocate for participants’ health and wellbeing, the Case Manager oversees their care and connects them to the appropriate resources and service providers whenever necessary. Throughout this process, the Case Manager closely monitors the participant’s progress and will adapt the service plan as needed. It is our goal to ensure that participants receive the best possible care and are able to access the services they need.
Who is eligible?
Individuals, partners, and families with children are all candidates for case management services.
Services will be prioritized to:
- Those who are homeless and/or at risk of losing their housing
- Those who lack safety due to domestic violence/abuse
- Those with untreated or undertreated behavioral needs, including mental health and/or substance-abuse related needs
How can I receive services?
Referrals and/or service inquiries should be directed to the Health Equity Coordinator & Clinical Program Analyst, Alex Golding (he/him):
- Email: alex.golding@sanmateopride.org
- Phone: 650-465-6795
- Fax: 650-393-5210 (ATTN: Alex Golding)
