Contact Us
If you’re feeling sad, anxious, alone, or just need someone to talk to, we’re here for you. We can also support you in navigating housing, healthcare, employment, legal aid, and more.
For inquiries about our mental health services, you can contact our clinical team directly:
- Email: [email protected]
- Phone: 650-591-0133
- Fax: 650-412-1986 (ATTN: Pride Center Clinical Team)
Crisis line / Emergency Support info:
For immediate assistance, please call 988 or the StarVista Crisis Hotline at 650-579-0350.
Click button below to fill out our Clinical Services Request Form if you’d like to start therapy, case management, or other support.
About Us
The San Mateo County Pride Center is proud to offer high-quality, LGBTQ+ affirming mental health services to all community members. Our compassionate team tailors care to meet the unique needs of each client, providing culturally responsive, trauma-informed, and strengths-based support. We partner with StarVista and Outlet to deliver comprehensive services.
Our Services
Therapy Services
We provide therapy services tailored to each individual and family, including:
- Types of Therapy: Individual, group, family, couples, and parenting support therapy.
- Therapeutic Modalities: Cognitive Behavioral Therapy (CBT), trauma-informed therapy, narrative therapy, expressive arts therapy, and more.
- Specialties and Areas of Focus: LGBTQ+ affirming care, cross-cultural and neurodivergent approaches, support for marginalized identities.
- Accessibility & Cost: We offer a sliding scale for self-pay clients and accept Medi-Cal through the Health Plan of San Mateo (HPSM) and BHRS.
Note: We are also a training site, providing services led by qualified trainees and associates supervised by licensed clinicians.
Therapy Fees & Billing
- Self-Pay Rates: $140 per session for individuals; $160 per session for couples/families.
- Sliding Scale: Some availability (instead of available?) for self-pay clients (proof of income required).
- Accepted Insurance: Medi-Cal through Health Plan of San Mateo (HPSM) and BHRS.
- Payment Methods: Credit cards, debit cards with credit card logo, and checks.
- Cancellation Policy: No-Show/Cancellation Policy
Case Management Services (Free)
Our case management services are free and available to assist with:
- Community & Practical Support: Housing, employment, healthcare, legal aid, transportation, and community engagement.
- Gender-Affirming Services: Assistance with name and gender marker changes and access to gender-affirming garments.
- Workshops and Resources:
- Legal Name and Gender Marker Change Workshop
- Resource Roadmap for Transgender, Gender Diverse, & Non-binary Community in San Mateo County
Therapy Groups & Workshops
Neuroqueer Fruitfulness group is a 5 day a week drop in online body doubling therapy group for 18+ persons who are or suspect they are neurodivergent and are LGBTQ+ or LGBTQ+ affirming/friendly and wish to attend productivity coworking sessions to get certain tasks done and/or learn about ADHD strategies.
Scheduling: Mondays from 9:50am-11am, Tuesdays from 5:30-6:30pm, Wednesdays 4:30-5:30pm, Thursdays 10:50am-11:50am, and Fridays 12-1pm
Get Connected: What to Expect
- Referral Process: Once you submit a Clinical Services Request Form, we’ll guide you through our intake process.
- Screening: Our clinical team will conduct an initial screening call to understand your needs and connect you with the right services.
- First Sessions: We’ll provide initial telehealth or in-person sessions to get background history and establish a care plan tailored to you.
To get started with any of our services, fill out the Clinical Services Request Form.
Policies & Confidentiality
- No-Show/Cancellation Policy: No-Show/Cancellation Policy
- Minor Consent for Treatment
- Privacy and Confidentiality
- Therapy Overview: What therapy is and isn’t; what to expect from our services.
- Intake Packet & Forms: Clinical Intake Packet & Forms
Resources Available On-Site
- Gender-affirming garments
- Food pantry
- Computer lab
- Safer sex and menstrual hygiene supplies
Hours & Location
- Virtual Services: Monday–Friday, 10 am–7 pm
- On-Site Services: Tuesday–Thursday, 11:30 am–6:30 pm (Closed Tuesdays 1:00–3:00 pm)
Frequently Asked Questions (FAQ)
Question Ideas:
- What types of insurance do you accept? We are able to take Medi-Cal within San Mateo County from HPSM and BHRS. While we do not take other insurances, we can provide an equivalent of a superbill upon request for reimbursement for services.
- What should I expect after submitting a clinical services request?
- How are services provided (virtual, in-person, or hybrid)?